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Urgent! Air Logistics Operational Care Specialist Job Opening In Colombo – Now Hiring Kuehne+Nagel

Air Logistics Operational Care Specialist

Air Logistics Operational Care Specialist



Job description

You will be joining our Operational Care Team to add your expertise + skills to the delivery of Operational Excellence.
**Your Role**
You will be enabling transport activities by executing bookings, entering orders + generating all required export /import documentation while liaising with our Customer Care Teams (CCL) + Revenue Care (RCC) teams to ensure all requirements are met (in a timely and efficient manner).
**Your Responsibilities**

+ To create/complete shipment details in our internal transport management system, coordinate with all involved stakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.
+ To monitor + report on the operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
+ To create files for consolidation (Export) or de-consolidation (Import).
+ To review + ensure alignment of shipping instructions including clarifying any deviations or conflicts while taking country regulations, export/import compliance, rate + routing information into consideration.
+ To accurately submit/issue all required documentation within 24 hours of departure in a timely manner.
+ To ensure departure + arrival confirmations (or deviations v.

scheduled) are shared with CCLs.
+ To ensure cost awareness + efficiency through timely, accurate cost/revenue updates including profit maximization by providing cost awareness to the CCLs + RCC.
+ To support + resolve claims + disputes.

**Your Skills and Experiences**

+ At least 3 - 5 years of experience in freight forwarding, logistics, or a related field.
+ Preferred candidate who has handle 'Export' customer care; good in custom procedures.Excellent communication and interpersonal skills to handle customer inquiries and resolve issues effectively.
+ Good spoken English would be essential.
+ Strong attention to detail to manage multiple tasks and ensure accuracy in documentation and shipment tracking.
+ Ability to address and resolve issues proactively, ensuring smooth operations and customer satisfaction.

**Good Reasons to Join**
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities.

We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
Kuehne + Nagel is an equal employment/affirmative action employer.

If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request.

We will answer your inquiry within 24 hours.



Required Skill Profession

Other General



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